Frequently asked questions

Here are answers to the most common questions about 1qr2.com. Anything else? Our contact page is always open.

What is 1qr2 and how does it work?

1qr2 links a physical QR code (sticker, keyring, engraved medallion...) to your online account. You stick or attach the tag to the item or person you want to protect, and choose which information appears when someone scans it. If it's lost, whoever finds it scans the code with their phone and can reach you within seconds, with nothing to install and no account to create.

What exactly does the finder see?

Only what you've chosen to show. By default, a new QR code displays your first name and mobile number; you can turn your name, mobile, landline, email, postal address on or off individually, and add a custom message, from that QR code's management page. Nothing else is ever shown.

Can the finder see my address or other personal details?

Only if you've explicitly turned it on for that specific QR code. Each field (name, phone numbers, email, address) is set independently per tag: you could, for instance, share your mobile number on your dog's tag without ever revealing your address.

I'm moving or changing my phone number — do I need a new tag?

No. The QR code points to your account, not to a fixed number printed on the item. Just update your information from your profile or that QR code's page: the next person who scans the tag will automatically see your new details — no need to reprint or reorder anything.

If I give away or sell an item (or a pet), does the QR code keep my information?

Yes, as long as you don't change anything. A QR code stays linked to your account until you edit its information or delete it from "My QR codes". If you're giving away an item with a 1qr2 tag on it, remember to remove or update its contact details beforehand; there's currently no automatic transfer to another account — contact us if your situation requires one.

How long does a 1qr2 tag last? Is it water, sun and wear resistant?

It depends on the product: our tags are engraved (not just printed), which makes them noticeably more durable over time than an ordinary sticker. Check each product's page in our shop for its exact material and durability before picking the tag that suits your use (an outdoor collar, a keyring, luggage...).

Can I use 1qr2 without buying a physical tag?

Yes. Creating an account and registering a QR code is free, and you're free to print your own code on a label of your choice. Our engraved shop tags are a convenient, durable option — not a requirement.

What's the difference between the free plan and the paid plans?

The Free plan allows up to 5 QR codes and 5 edits per month, with a discreet ad space. The Basique (CHF 3/month) and Premium (CHF 6/month) plans remove ads and raise those limits considerably (up to 100 QR codes and unlimited edits on Premium), and Premium adds a customizable response page with rich formatting. You can change plans at any time from your profile.

Is my data sold or shared with third parties?

No. 1qr2.com is a Swiss service; the details of how your data is collected, used and retained are explained in our privacy policy. The only information ever visible publicly is what you explicitly choose to show on each QR code.

Does the service work abroad?

Yes. The QR code simply links to a web page; it works anywhere a phone can scan a code and open a browser, whether the finder is in Switzerland or abroad.

How do I delete my account and my data?

From your profile, you can request your account be deleted; it's first archived for a grace period (in case you change your mind), then permanently deleted. For any question or special request, contact us directly.

I found an item or a pet with a 1qr2 tag that isn't mine — what should I do?

Just scan the QR code with your phone's camera: you'll land directly on the contact details the owner chose to share, with nothing to install and no account to create. See our dedicated guide for the full walkthrough.

Can I have several QR codes for different items?

Yes — that's actually the most common use: one tag per pet, child, keyring, bike, wallet... Each QR code is managed and personalized independently from your account.

How do I contact support?

From our contact page, or by email — you'll find the exact address on that same page. We answer questions about your account, your orders, or any technical issue.

We're happy to help: use our contact form.